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Supra

KEY PURCHASES AND INSTALLATIONS

Supra® Products

No Refunds or Exchanges on any SUPRA® products.

Supra® is a separate transaction. Click here for Supra® pricing.

ALL SALES ARE FINAL

Supra® Lockbox, eKEY App set-up, Installs, Upgrades, and Downgrades are performed at the TAR Office. Please call our Supra Specialist, Amy Moloney, at 520-382-8788 or email amym@mlssaz.com with any questions.

 


eKEY

Your smartphone is your lockbox key. The eKEY application uses your phone’s wireless communications so you can do business anywhere. Choose from many different Android, BlackBerry, and iPhone smartphones.

Please see FAQs for a list of compatible devices.

Two service levels are available: eKEY Basic for common keybox functions, and eKEY Professional which enhances basic capability with added business tools such as storing MLS data on your phone, linking the listings to Google maps, and displaying showing details on your phone.

eKEY Basic/Pro Comparison

Supra eKEY Guide

Supra eKey Tips

SUPPORT RESOURCES

Supra® Technical Support – (877) 699-6787
Supra® Auto Update Code (Kim Voice) – (888) 968-4032
Supra® Online Resources – www.SupraeKEY.com
     -Online Technical Support
     -Login to SupraWEB Agent Website
     -Key and Keybox documentation

Make payments, update your preferred billing address, reprint invoices, or check account information 24 hours a day, seven days a week at this secure site! Make changes on your phone or by clicking on Supra® SSO option at www.mlssaz.com

IBOX BTLE (BEETLY)

The iBox BTLE (Beetly) is the approved lockbox for MLSSAZ. eKEY enabled smartphones access the listing keys stored in the iBox BTLE key container. Members can open their eKEY App enabled smartphone’s Bluetooth to interact with the iBox BTLE.

Each time an iBox BTLE is opened, both the key and iBox BTLE record the date, time and the identity of the keyholder. The information is delivered to Supra’s secure database and can be obtained using SupraWEB. The iBox BTLE offers the ability to customize showing hours, and an option may be set to require all showings be prescheduled with the listing agent.

Supra® BTLE Lockbox

New BTLE Lockbox                       $124.57                           One-Time

To purchase, visit www.tucsonrealtors.org and log-in to place your order online! It’s as easy as picking the items you need from the shopping cart, pay online, and wait for your email confirmation.

Please be sure to add both products listed or we will not be able to process your order:

  1. SUPRA – iBox BTLE (must be purchased with SUPRA – iBox BTLE Administration Fee product #660600 – 1 per box)
  2. SUPRA – iBox BTLE Administration Fee (must be purchased with SUPRA – iBox BTLE product #660104 – 1 per box)

Click here for the steps to purchase a SUPRA BTLE lockbox online.

BTLE Lockbox Transfer                no processing fee

If you get/buy an MLS of Southern Arizona lockbox from another Tucson agent, please complete the BTLE lockbox transfer form and email it back to amym@mlssaz.com for processing.

Click here for BTLE Lockbox Transfer Form.

Be sure and register your iBox BTLE on SupraeKey.com. Easy single sign-on (SSO) access to your SupraWEB account through your MLSSAZgateway.com dashboard. This online service is included at no additional charge and provides you numerous options and benefits from record keeping of showings to sending the showing agent a feedback survey on the property.


Frequently Asked Questions

Here are some frequently asked questions about Supra® and how to start showing properties:

How do I get access to the Supra® eKEY App?

Supra® is a sepearate transaction. Please call our Supra® Specialist at 520-382-8788 or email amym@mlssaz.com for more information. 

How much does it cost to have the Supra® eKEY App on my phone?

Activation Fee: $50 (one time).

eKey Basic: Monthly auto-charge of $20.30 + tax (tax is based on your zip code).

eKey Pro: Monthly auto-charge of $27.42 + tax (tax is based on your zip code). Click here for eKEY Basic/PRO Comparison. 

Supra® must be set-up with a credit or debit card.

iPhone users, please be sure that all IOS updates are up-to-date on your phone and you have your Apple ID or password to avoid lenthy processing delays.

If agent leaves the business, they must email TAR to un-assign the key to discontinue the monthly charge. 

MLSSAZ BOC Membership

(requires primary membership with another association and existing Supra® services)

Administrative Fee                      $10.00                              One-Time

 

Please call 520-382-8788 to set-up Supra® services.

Can I pay for the whole year in advance?

Unfortunately, yearly payments are not an option. Supra® has set-up billing in this manner to allow you to cancel without losing out on any prepaid fees.

How do I cancel my Supra® services?

Cancellation requests must be received by email at amym@mlssaz.com

How much storage space does the eKEY app require?

The storage you will need depends on data usage. The typical range is between 40 MB and 120 MB.

What operating systems are supported with the eKEY app?

The eKEY app requires Android™ OS 8 or greater or Apple® iOS 12 or greater.

What model phone do I need?

The Supra® eKEY® application is tested on recent models of popular smartphones and tablets to determine its compatibility with AndroidTM and Apple® mobile devices. Contact Supra® Support at 1-877-699-6787 if you have a question about a specific phone or tablet.

Google TM Pixel and Nexus models ,HTCTM OneTM, DesireTM models, and U11, LG® G8, G6, G4, G3 , and G2 MotorolaTM Moto G, Moto X, and Droid Turbo Samsung® Galaxy STM 20, 10, 9, 8, 7, iPhone 12 Pro and older